Your privacy, our priority...

PRIVACY POLICY for Luxury Lives

Luxury Lives is committed to protecting your privacy. When you use this website and our services we take measures to ensure your information is private and secure.

How we use your data

This policy document explains what data Luxury Lives collects from you, how we use it and the choices you have about the data we collect.

What information does Luxury Lives collect about me?

We collect basic information from you when you join us, such as; name, address, email address and phone number. Prior to receiving any treatment we ask you to provide some basic information concerning any existing health or skin conditions by completing our welcome pack questionnaire, and ask you to consent to the use of that information so that we may determine the suitability of a treatment for you. We may use your treatment information to measure our activity, produce internal reports or create services and promotions most relevant to you as our customer.

We also record information when you contact us, including customer service requests and notes or details explaining what you asked and how we responded. We also use cookies and similar technologies on our websites and mobile applications (where applicable) to collect information about interactions and usage. You can view our Terms and Conditions for more details about the specific type of information we may collect and your choices related to that data.

How does Luxury Lives use information about me?

We use information about you to deliver, improve, update and enhance the services we provide to you. For example, we use information about you to help us monitor your treatment regimen, deliver our services (including websites and social media applications) and to detect and prevent fraud and abuse.

We do not sell your personal data – such as your name and contact information – to third parties to use for their own marketing purposes. We use the information we collect for the following purposes:

  1. Provide our Services: To provide you the services we offer, communicate with you about your use of Luxury Lives, respond to your inquiries, provide troubleshooting, and for other customer service purposes.
  2. Personalisation: To tailor the content and information that we may send or display to you within our communications and our website, to suggest treatments, to offer treatment alternatives, and personalised help and instructions, and to otherwise personalise your experiences while using Luxury Life services.
  3. Advertising: To display interest-based advertising to you via email or our website, to improve our services and measurement systems so we can show you relevant information, and to measure the effectiveness and reach of our services.
  4. Marketing and Promotions: For marketing and promotional purposes, such as to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you, including information about third party products and services.
  5. Analytics. To gather metrics to better understand how users access and use our website; to evaluate and improve the website, including the provision of information regarding service availability, and to develop new treatments and services.
  6. Comply with Law. To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
  7. Prevent Misuse. Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Service or this Privacy Policy.

How We Share Your Information

We share information as set forth below, and where individuals have otherwise consented:

Service Providers:

We may share your information with third party service providers who use this information to perform services for us, such as payment processors, hosting providers, auditors, advisors, consultants, customer service and support providers, as well as those who assist us in providing our website and associated communication tools.

Business Transfers:

We may disclose or transfer information, including personal information, as part of any merger, sale, and transfer of our assets, acquisition or restructuring of all or part of our business, bankruptcy, or similar event.

Legally Required:

We may disclose your information if we are required to do so by law.

Protection of Rights:

We may disclose information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., court orders or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and protect the rights, property or safety of Luxury Lives, its users, or others.

Anonymised and Aggregated Data:

We may share aggregated or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.

Cookies and Tracking

We and our third party providers use cookies, JavaScript, local storage, log files, and other mechanisms to automatically collect and record information about your usage and browsing activities on our website. We may combine this information with other information we collect about users. Below, we provide a brief summary these activities. For more detailed information about these mechanisms and how we collect activity information, see our Cookie information.

Cookies are small files with a unique identifier that are transferred to your browser through our websites. They allow us to remember pages you have visited, to understand how users navigate through and use the Luxury Lives website.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or the practices of our Services, you may contact our office by email at privacy@luxurylives.co.uk.

As an alternative, you may contact us by either of the following means:

  1. By Mail: Luxury Lives, Forth Bank Stadium,
    Forthside Way,
    Stirling
    FK7 7UJ
  2. E-Mail: privacy@luxurylives.co.uk
  3. By Phone: 01786-473-921
  4. By Mobile: 0777-206-7446

We will respond to all requests, inquiries or concerns within thirty (30) days.

We can also charge a reasonable fee if an individual requests further copies of their data following a request. You must base the fee on the administrative costs of providing further copies.

Please note a reasonable fee is payable for additional copies of information and you will be required to provide proof of your identity and detail the reasons for your request. Luxury Lives reserve the right to refuse your request if we are concerned about the nature of the request or that request may lead to failure in compliance with the General Data Protection Regulation ("GDPR")

Security training

Our employees receive annual training and periodic bulletins regarding good security practices.

Securing your digital identity

It takes dedication to build a digital identity. Here are the ways we are dedicated to helping you protect yours.

Website Security

This site and associated data is stored on a secure server which is monitored 24/7 on our behalf to ensure reliability. Should technical issues arise which may impair the quality of this site we may use communications you have sent, if applicable, to determine the source of technical issues. The site administrator/developer, employed by Luxury Lives, has access to all site traffic purely for the purposes of monitoring site performance, and complies with Luxury Lives policies.

How We Protect Your Information

The security of your information is important to us. Luxury Lives has implemented safeguards to protect the information we collect. However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal information safe. For example never include banking or financial information within an email and always close your web browser when you have finished browsing on a shared or unsecured device. (Click here to visit wikihow for further guidance.)

Access and Amend Your Information

You may update, correct or adjust your customer information at any time by contacting Luxury Lives. Speak to any member of our team and help us keep up to date so that we can provide you with the service you expect.

You’re Choices

You may, of course, decline to submit information, in which case we may not be able to provide certain services to you. You may also control how we communicate with you i.e., by phone or email.

Deleted or Deactivated Membership

If you choose deactivate your membership then your details will be removed from our records after a period of 30 days to address any outstanding administration requirements. Your information may not be restored by us, even if you change your mind. If you choose to leave, then you will no longer receive any communications from us.

Children’s Privacy

We only collect personal information from anyone under the age of 16 or knowingly allow such persons to register, if we have parental consent, otherwise we take steps to delete any such information.

Links to Other Websites

The Luxury Lives website may contain links to third party sites or online services, such as Facebook, Google and Twitter, for example. We are not responsible for the practices of such third parties, whose information practices are subject to their own policies and procedures, not to this Privacy Policy.

Changes to Our Privacy Policy

If we change our privacy policies and procedures, we will post those changes on this page. If we make any changes to this Privacy Policy that materially change how we treat your personal information, we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice via this website or your email address of record, and where required by law, we will obtain your consent or give you the opportunity to opt out of such changes.

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